Case
De IJsmaker is more than an ice cream parlour. It is an experience where craft and technology come together. From freshly prepared ice cream every day to a retail experience built around choice and immersion. Everything is focused on what the guest wants, in that moment.
Skippify reinforces that vision with Smart Ordering kiosks. Guests build their own ice cream themselves. Visually, intuitively and at their own pace. From cash to contactless. From Rotterdam to Antwerp.
Enjoy Smart Ordering.
De IJsmaker is a Dutch ice cream concept with five locations, one of which is in Antwerp. The brand stands for artisanal ice cream, a strong design concept and an instantly recognisable retail experience.
The range changes by day and by location. Guests choose from daily fresh flavours that are constantly changing.
With a growing number of locations and a dynamic range, the ordering process had to move with the brand without disrupting the experience.
The ambition was clear: route every order through kiosks, with support for both card and cash payments, and an interface that visualises the current offering at a glance.
Skippify delivered an end-to-end Smart Ordering environment with twenty kiosks across five locations.
The order kiosks support both digital and cash payments via integrated payment solutions, and run on a custom interface where guests can browse and select the current flavours visually.
All content, flavours and prices are managed centrally via Skippify Suite and rolled out automatically to every location.
A complete ordering flow through order kiosks, for every guest and every payment method.
A custom interface that shows the current flavours visually, per day and per location.
Support for both cash and digital payments.
One partner for hardware, installation, content and central management.
The order kiosks connect directly to the back-office system and integrated payment solutions for both cash and digital payments.
Via Skippify Suite, flavours, visuals and prices are managed centrally and synchronised automatically across all locations.
Each day, the interface displays the current offering with visual previews, so guests see exactly what they are choosing.
We started with a single kiosk. After six weeks we already knew: this is the future. After that, we scaled up immediately.
Adnan, owner De IJsmaker
across 5 locations
all orders via Smart Ordering
active in The Netherlands and Belgium
De IJsmaker shows that Smart Ordering works just as well in premium retail. The order kiosks reinforce the experience rather than replace it. With twenty order kiosks, a custom interface and an integrated LED experience, this is a partnership that has been growing alongside the brand since 2019.
At the order kiosk, guests build their perfect ice cream by choosing their favourite cone and adding their scoops. The extra-fun part: the build is shown visually on screen as they put it together.
The interface has been fully developed in De IJsmaker’s brand identity by Skippify’s in-house studio.
The order kiosks run entirely on the Skippify Suite platform, with A-brand hardware and integrated payment modules.
At the Witte de Withstraat location, a full Smart LED wall has also been installed around the order kiosks. This combination of ordering and visual impact reinforces the retail experience and immediately draws attention.
The dynamic menu boards at every location are driven by content from the Skippify in-house studio.
Ordering kiosks with fully configurable bowls. Result: higher order value and faster order flow, linked to real-time dashboards.
Skippify supports that experience with digital menuboards that bring calm, clarify choices, and reinforce the premium D.E Café feeling.
Skippify supports the modern food concept Big Bread with Smart Ordering kiosks and menuboards.
Skippify implemented Smart Menuboards at Manneken Pis, centrally managed via Skippify Suite.
